Returns & Refund informationUpdated 2 months ago

If you are not completely happy with your purchase, please return it to us in its original condition.

Returned items must be unused and with all relevant tags still attached and must be sent back within within 14 days of receipt.

Our packaging is a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Refunds exclude any delivery & shipping costs.

All returns are charged at $10.

Please note we are currently not offering exchanges; we do apologise for the inconvenience this may cause. Additionally, personalised items are not eligible for return and will be refused and sent back to the customer.

Any free gifts that are sent with your order must also be returned with your order. These must be included in your return package to qualify for a refund.

Should you wish to return your products please contact us Make sure you give us the the correct order number and are using the correct email address that you originally placed your order.

From 1st January 2026 Castore will no longer be the Official Team Apparel and Sportswear Partner for McLaren Racing. We therefore ask customers to note the following updates:

Returns & Refunds:

For orders placed up to and including 31st December 2025, returns can be accepted until 31st January 2026. Returns started after this date will not be accepted. Please process your return information here https://returns.reveni.io/mclaren-store-us. Returned items must be unused and with all relevant tags still attached.

For orders placed from 1st January 2026 onwards please contact McLaren here https://store.mclaren.com/gb/en/customer-contact.html

Customer Service contact for all other requirements:

For all queries relating to orders placed up to and including 31st December 2025 please contact the Castore concierge service for McLaren here http://870b79.myshopify.com/pages/contact.

For all queries relating to orders placed from 1st January 2026 onwards, please contact McLaren here https://store.mclaren.com/gb/en/customer-contact.html

(NB – for orders placed up to and including 31st December 2025, no correspondence will be entered into after 31st January 2026. For product warranty related queries only after this date, please contact the Castore concierge team here https://castore.com/pages/contact)

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